Terms and conditions

These are the terms on which Pulsify delivers websites and content. They apply to every proposal we send and every assignment we take on. Section 18 sets out the extra rights you have if you are a consumer; nothing in these terms takes those rights away.

1. Who we are

Trade name

Pulsify

Legal form

Sole proprietorship (eenmanszaak)

Address

Box D1135, Oder 20
2491 DC Den Haag
Netherlands

Email

pulsify.zakelijk@gmail.com

Chamber of Commerce

42071996

VAT identification

NL005472819B41

2. Definitions

• Pulsify, we, us — the business named in section 1.
• Client, you — the party that requests a proposal from us or enters into an agreement with us.
• Consumer — a client who is a natural person and is not acting in the course of a profession or business.
• Business client — any client that is not a consumer.
• Proposal — the written offer in which we set out the scope, the approach, the price and the delivery date for a specific assignment.
• Agreement — the assignment that comes into being when you accept a proposal.
• Deliverables — everything we produce and hand over under the agreement: a website, pages, copy, articles, social or advertising material, files and access details.

3. When these terms apply

1. These terms apply to every proposal, quotation and agreement between you and us, and to everything that follows from them.
2. We make them available to you before or at the moment the agreement is concluded, in a form you can store: this page can be saved or printed, and we attach the terms to every proposal.
3. Deviations from these terms are only valid if we have agreed them in writing. A deviation agreed once does not apply automatically to later assignments.
4. We expressly reject the applicability of your own purchase or procurement conditions.
5. If a provision of these terms is void or annulled, the remaining provisions stay in force and we will replace the invalid provision with one that comes as close as possible to its purpose.
6. Where these terms conflict with mandatory law — in particular consumer law — the law prevails.

4. Proposals

1. A proposal is free of charge and without obligation on either side.
2. A proposal is valid for 30 days from its date, unless it states otherwise.
3. A proposal is based on the information you have given us. If that information turns out to be incomplete or incorrect, we may revise the price and the delivery date.
4. Prices are set per project. We do not publish a price list, because the scope of the work differs every time. The price that applies is the one stated in your proposal.
5. Obvious mistakes and clerical errors in a proposal do not bind us.

5. How an agreement comes about

1. The agreement comes into being when you accept the proposal in writing. Acceptance by email is sufficient.
2. Work does not start before that acceptance, and never before both sides agree on the scope and the price.
3. Changes to the scope after acceptance count as additional work. We record what the change costs and what it does to the delivery date, and we wait for your written approval before carrying it out.

6. Carrying out the work

1. We carry out the assignment to the best of our ability and knowledge. Unless the proposal expressly promises a specific result, our obligation is one of best efforts, not of result.
2. You supply the information, texts, images and access we need, in time, complete and correct.
3. You respond to requests for approval or feedback within a reasonable period. If you do not, the delivery date shifts by at least the length of the delay.
4. Delivery dates are indicative unless the proposal expressly records a date as a firm deadline. Exceeding an indicative date does not by itself put us in default; you must first give us written notice and a reasonable period to perform.
5. We may engage third parties to carry out part of the work. We remain your point of contact.

7. Material you supply

1. You warrant that you hold the necessary rights to the texts, images, logos, fonts and other material you give us, and that using them does not infringe anyone else's rights.
2. You indemnify us against claims by third parties relating to material you supplied, including reasonable costs of legal assistance.
3. We may refuse to process material that is unlawful, misleading or that we consider damaging, and if we do we tell you why.

8. How content is produced

1. We use automated and generative tools as part of our production process. That is part of how we work and it is reflected in our prices and lead times.
2. Everything is reviewed by us before it is delivered. We do not hand over output that we have not looked at.
3. You are responsible for the final check and for the decision to publish. We ask you to read the deliverables before they go live.
4. We cannot guarantee that a text, image or design is unique, or that no similar work exists elsewhere.
5. Factual claims, prices, availability, and any statement of a legal, medical, financial or other regulated nature remain your responsibility to verify, including where we drafted the wording.
6. Where the law requires a disclosure about automated production for your sector or channel, arranging that disclosure is your responsibility.

9. Revisions

1. The number of revision rounds included is stated in the proposal.
2. Revisions beyond that number, and changes that fall outside the agreed scope, count as additional work under section 5.3.
3. A revision request must be collected and sent in one go per round, so that we can process it as a whole.

10. Prices and payment

1. The price is the amount stated in the proposal. It is set per project.
2. For business clients, prices are exclusive of VAT. For consumers, prices are inclusive of VAT. Any other charges, such as a domain, hosting or a paid licence, are named separately in the proposal.
3. Payment term for business clients: 30 days from the invoice date.
4. Payment term for consumers: 14 days from the invoice date.
5. We may invoice in instalments, for example a part on acceptance of the proposal and the remainder on delivery. The proposal says which applies.
6. If a business client does not pay on time, statutory commercial interest under article 6:119a of the Dutch Civil Code is due from the day after the due date, without notice of default being required, together with extrajudicial collection costs calculated in accordance with the Dutch decree on compensation for extrajudicial collection costs.
7. If a consumer does not pay on time, we first send a reminder giving at least 14 days to pay without extra cost, and stating what the collection costs will be. Only after that period may statutory interest under article 6:119 of the Dutch Civil Code and collection costs under that same decree be charged.
8. Business clients may not set off amounts or suspend payment. This does not apply to consumers.
9. We may suspend work while an invoice is overdue, after telling you. Any delay that results is not attributable to us.

11. Third-party services

1. Domains, hosting, SSL certificates, fonts, stock material, plug-ins and other third-party services are subject to the terms, prices and availability of the provider concerned.
2. We are not liable for outages, price changes, licence changes or discontinuation on the part of those providers.
3. Where we purchase such a service on your behalf, we pass on the cost. Where possible we register it in your name.

12. Intellectual property

1. Once you have paid in full, we transfer to you the intellectual property rights in the deliverables that were produced specifically for you, to the extent such transfer is possible in law. Moral rights cannot be transferred under Dutch law and remain with the maker.
2. We retain the rights in our own underlying methods, code, libraries, frameworks, templates and tools. You receive a perpetual, non-exclusive, non-transferable right to use those as part of the deliverables.
3. Third-party components such as fonts, stock material and plug-ins remain subject to their own licences, which are passed on to you.
4. Until payment is complete, everything we have delivered remains ours and you may not publish or otherwise use it.
5. We may name you as a client and show the work as a reference in our own portfolio, unless you tell us in writing that you would rather we did not. Confidential material is never shown.

13. Delivery and handover

1. A website is delivered by publishing it, or by handing it over ready to publish where you have asked for that.
2. Content is delivered in a usable file format, ready to publish.
3. At handover you receive the files and the access details, registered in your name where the provider allows it.
4. After handover, the content and the day-to-day operation of the deliverables are your responsibility, unless a maintenance arrangement has been agreed.
5. We keep a copy of the delivered files for a reasonable period as a courtesy. That is not a backup service and you should keep your own copy.

14. Maintenance and support

Maintenance, updates, hosting management and ongoing support are only provided if separately agreed in writing. Without such an arrangement, work requested after handover is quoted and invoiced as a new assignment.

15. Liability

1. We are liable only for direct damage that is attributable to us.
2. Our liability is limited to the amount invoiced for the assignment concerned, excluding VAT. For agreements running longer than twelve months, it is limited to the amount invoiced in the twelve months before the event that caused the damage.
3. We are not liable for indirect damage, including loss of profit, lost turnover, missed savings, business interruption, reputational damage, and the loss or corruption of data.
4. We are not liable for damage arising from information or material you supplied, from changes you or a third party made after handover, or from services provided by third parties as described in section 11.
5. The limitations in this section do not apply where the damage results from intent or deliberate recklessness on our part, and do not apply to the extent that the law does not permit them. In particular, they do not restrict the statutory rights of consumers.
6. A claim against us lapses twelve months after the moment you became aware, or reasonably should have become aware, of the damage. For consumers, the statutory limitation periods apply instead.

16. Force majeure

1. Force majeure includes, among other things, illness, failure of internet or power supply, failure or discontinuation of services by suppliers, cyber attack, fire, theft of equipment, government measures, and any other circumstance beyond our control.
2. During force majeure our obligations are suspended and we are not liable for the delay.
3. If force majeure lasts longer than 60 days, either party may dissolve the agreement in writing. Work already performed is then invoiced pro rata.

17. Duration and termination

1. A one-off assignment ends when the deliverables have been delivered and the invoice has been paid.
2. An agreement for a continuing service may be terminated by either party in writing with one month's notice, unless the proposal records a different period.
3. Either party may dissolve the agreement if the other party fails in a material obligation and does not remedy it within a reasonable period after a written notice of default.
4. We may terminate with immediate effect if you are declared bankrupt, apply for suspension of payments, or cease your business.
5. On termination, work already performed is invoiced pro rata and amounts already invoiced remain due.

18. Additional provisions for consumers

18.1 Prices

Prices quoted to consumers include VAT and all unavoidable charges known at the time.

18.2 Right of withdrawal

1. You have 14 days to withdraw from an agreement concluded at a distance, without giving a reason. The period runs from the day after the agreement is concluded.
2. You can withdraw by sending us an unambiguous statement by email, or by using the model form in section 18.5. Sending it within the 14 days is enough; it does not have to reach us within them.
3. We confirm receipt of your withdrawal without delay.
4. The burden of proving that you withdrew in time rests with you, so keep a copy.

18.3 If you ask us to start during the withdrawal period

1. We do not start work during the 14 days unless you expressly ask us to, in writing.
2. If you make that request and then withdraw, you owe an amount in proportion to what we have already delivered at the moment of withdrawal, measured against the full price.
3. For digital content and files delivered immediately, your right of withdrawal lapses only if, before delivery started, you expressly consented to us starting within the 14 days and acknowledged that you thereby lose your right of withdrawal. We ask you for both, in writing, before we begin, and we confirm them back to you. Without both, you keep your right of withdrawal for the full 14 days.

18.4 Refunds

If you withdraw, we refund what you have paid within 14 days of receiving your withdrawal, less any amount owed under section 18.3.2. We refund using the same payment method you used, unless you agree to another, and we charge nothing for the refund.

18.5 Model withdrawal form

You may, but do not have to, use this form. Complete it and send it to pulsify.zakelijk@gmail.com.

18.6 Conformity

What we deliver must correspond to the agreement and to what you may reasonably expect, including under the rules on digital content and digital services in the Dutch Civil Code. If it does not, you have the statutory remedies: repair, replacement, a price reduction or dissolution of the agreement, in the order the law provides. Contact us first so we can put it right.

19. Complaints

1. Complaints go to pulsify.zakelijk@gmail.com, with a clear description of what is wrong and, where useful, screenshots or the relevant files.
2. Business clients report a complaint within 14 days of discovering the defect, and in any event within two months of delivery. Consumers report within a reasonable period after discovery; a report within two months of discovery is in any case timely.
3. We confirm receipt within 5 working days.
4. We give a substantive response within 14 days of receipt. If a complaint needs longer to investigate, we say so within those 14 days, explain why, and give the period within which you can expect an answer.
5. A well-founded complaint is put right by repair, redelivery or a proportionate reduction of the invoice, at our choice and after consulting you.
6. For business clients, a complaint does not suspend the obligation to pay. For consumers it may, to the extent the law allows.
7. We are not affiliated with a disputes committee. The European ODR platform closed in 2025 and is no longer available. If we cannot resolve a complaint together, the dispute goes to the competent court under section 21.

20. About this website

1. The content of this website is compiled with care, but it is general in nature and no rights can be derived from it.
2. Descriptions of our services on this site are not an offer. An offer is the written proposal we send you.
3. We do not guarantee that the site is available without interruption or free of errors.
4. Where we link to another website, we are not responsible for its content or its handling of your data.

21. Applicable law and competent court

1. Dutch law applies to these terms and to every agreement to which they apply.
2. Disputes are submitted to the competent court in the district of The Hague, the Netherlands.
3. If you are a consumer, you may within one month of us invoking clause 21.2 choose instead the court that the law designates as competent.

22. Changes to these terms

We may amend these terms. The version that applies to an agreement is the version in force when that agreement was concluded. For a continuing agreement we notify you of a change at least one month before it takes effect, and you may terminate if you do not accept it.